• How do I get my Monthly statement?

 At the end of every month we will send you a copy of your monthly statement either by the post or to your nominated email address as specified in your Management Agreement.

• Do I get an End of Year Financial Statement?

Yes, your statement is sent to you at the end of the financial year for no extra cost and is ready for you to take to your accountant..

• How will my Property be advertised?

Your property will be advertised in our Rental Listings booklet which is displayed in our office, available to the public, and is sent to a number of corporate companies and applicants who are currently interstate and looking to relocate to Darwin. Your property will be listed on four major websites – www.realestate.com.au, www.realestateview.com.au, www.darwinrentals.com.au and www.rent.com, In addition to this, once vacant, we will also advertise your property weekly in the NT News and we will also put a “For Rent” sign at the premises.

• What is your tenant selection process?

All potential tenants are required to complete our Tenancy Application form which provides us with their current & previous rental and employment references. All references are thoroughly checked and we enquire on the a national tenancy database to see if they have defaulted in their previous rental history. Once these checks have been completed you will be contacted so we can discuss the references with you, you can be very much involved in the decision making process as to which applicant will live in your property, however we will offer our professional opinion and experience to assist with your decision.

• How often do you conduct inspections?

Periodical Inspections are conducted every 3 months (your tenant is advised what they need to do to prepare for this inspection), once completed we will provide you with a comprehensive written report, attend to the necessary maintenance and follow up with a phone call and photos when necessary.

• What happens if my tenants fall behind in their rent?

The tenant is advised at the time of signing the lease that we have a zero tolerance policy to rental arrears. The arrears report is checked daily and if your tenant appears on this report, the Property Manager will contact the tenant. If necessary action will be taken in accordance with the Residential Tenancies Act and we will advise you of all action taken.

• Do I need to have Landlords Insurance?

We would strongly advise that all owners have Landlords insurance in place which needs to include public liability insurance. (If you are the owners of a unit then your Body Corporate Insurance will not cover you for public liability inside the property). Landlords insurance is used to protect you should your property get damaged or your tenant defaults on their rent payments and are unable to remedy this loss. Your most highly recommended tenant may one day become your worst. Individual’s circumstances and individuals themselves change and the unpleasantness of the experience can be reduced by having adequate insurance. Contact us to discuss what service we provide when you are considering Landlords Insurance.

• Am I responsible for paying for Power & Water charges?

All tenants are responsible for the cost of power (including the connection fee), they will need to contact Power & Water to have the power connected at the property in their name. The lease agreement gives an allowance of 600KL of water per annum, if tenants exceed the allowance the cost may be passed on to them for payment at the current Power & Water rate.